About Think Big Technology
Think Big Technology is a small team building intelligent software, MVPs, and infrastructure for businesses that can't afford to get it wrong.
We work directly with founders and operators in real-world industries -- construction, fire protection, hospitality, finance -- turning ambitious ideas into production systems, not proofs of concept.
Role overview
We're looking for a Customer Support Specialist to make sure users of our clients' products have a smooth, successful experience.
You'll support onboarding and troubleshooting while working closely with engineering to resolve issues and improve the product.
Responsibilities
- Serve as the primary point of contact for end users across client products
- Troubleshoot issues and escalate the right ones to engineering
- Document common problems and contribute to help content
- Report recurring feedback back into the product process
What we’re looking for
- Patient, detail-oriented, and comfortable with technical products
- Clear written and verbal communication
- Comfortable working with both end users and engineers
- Prior support experience is a plus, not a requirement