Think Big Technology — Privacy Policy

Who We Are

Think Big Technology LLC ("Think Big Technology", "we", "us") provides IT support and related services to business customers in the United States. This Privacy Policy explains how we collect, use, and protect information in connection with our services.

This Privacy Policy applies to all interactions with Think Big Technology, including our website, support services, and communications. By engaging our services, you consent to the data practices described in this policy.

Information We Collect

We collect information necessary to provide effective IT support and services to our business customers:

Contact Details:

Name and business contact information
Business email addresses
Phone numbers (including mobile numbers for support communications)
Company name and address
Job title and department information

Support Content:

Messages you send us through various channels (SMS/MMS, email, web forms, chat)
Support ticket details and communications history
Attachments you provide (such as photos of equipment, log files, configuration files)
Problem descriptions and resolution notes
Service requests and work orders

Technical Data:

System logs and diagnostic information
Timestamps of interactions and service events
IP addresses and network information
Device and browser metadata captured during support interactions
Performance metrics and monitoring data
Security event logs and incident reports

Business Information:

Information about your IT infrastructure and systems
Software and hardware inventory data
Network configuration details
Security policies and procedures
Vendor and service provider information

Billing and Account Information:

Billing addresses and payment information
Service agreement details
Usage metrics and service consumption data
Invoice and payment history

How We Use Information

We use the information we collect for the following business purposes:

Service Delivery:

To provide customer support and technical assistance
To create and manage support tickets and service requests
To diagnose and resolve technical issues
To perform system maintenance and updates
To monitor system performance and security

Communication:

To send transactional SMS updates about your support tickets (no marketing)
To communicate about service scheduling and resolution status
To provide important service announcements and security alerts
To respond to inquiries and provide customer service

Service Improvement:

To improve service quality and reliability
To develop new features and capabilities
To analyze service performance and customer satisfaction
To optimize our support processes and procedures

Security and Compliance:

To protect our services and customer systems
To prevent abuse, fraud, and unauthorized access
To comply with legal obligations and regulatory requirements
To maintain audit trails and service records

Business Operations:

To manage customer relationships and accounts
To process billing and payments
To conduct business analysis and planning
To maintain business records and documentation

SMS Communications (Customer Care Only)

By texting our support number or replying START to an invitation, you consent to receive ticket-related SMS messages from Think Big Technology. This consent is not required as a condition of purchasing our services.

Message Types:

We send SMS messages only for customer care purposes, including:

Support ticket status updates
Service appointment confirmations and reminders
Critical system alerts and notifications
Password reset and security verification codes

Frequency and Charges:

Message frequency may vary based on your support needs and service activity. Message and data rates may apply according to your mobile carrier's plan.

Opt-out Options:

You can opt out of SMS communications at any time by:

Replying STOP, END, CANCEL, or UNSUBSCRIBE to any message
Contacting our support team directly
Updating your communication preferences in your account

Help and Support:

Reply HELP to any SMS message for assistance, or contact our support team at support@thinkbigtechnology.com.

No Marketing:

We do not send promotional or advertising SMS messages. All SMS communications are strictly for customer support and service-related purposes.

We do not sell personal information. We are committed to protecting your privacy and maintaining the confidentiality of your information.

Service Providers:

We share data only with trusted service providers who process it on our behalf under contract, including:

Twilio: SMS/MMS delivery and carrier compliance services
Supabase: Managed database and secure data storage
Vercel: Application hosting and content delivery
Cloud Infrastructure Providers: Secure hosting and backup services
Payment Processors: Billing and payment processing services

These service providers are contractually restricted from using personal data for their own marketing purposes and must maintain appropriate security safeguards.

Legal Requirements:

We may disclose information when required by law, including:

In response to valid legal process (subpoenas, court orders)
To comply with regulatory requirements
To protect the rights and safety of our customers, employees, or others
To prevent fraud or abuse of our services

Business Transfers:

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to confidentiality protections.

We may share information with your explicit consent or at your direction, such as when you request integration with third-party services.

Important SMS Privacy Protections:

No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes
SMS opt-in data and consent will not be shared with any third parties
Your mobile number and SMS preferences are kept strictly confidential

Data Retention

We maintain information for as long as necessary to provide services and meet our legal and operational requirements:

Active Customers:

We retain customer information throughout the duration of our service relationship and for a reasonable period thereafter to:

Provide ongoing support and service
Maintain service history and continuity
Meet warranty and service level commitments

Former Customers:

After service termination, we retain information for:

Legal and regulatory compliance requirements
Potential service restoration or renewal
Business record-keeping obligations

Typically 7 years for business records, or as required by law

Deletion and De-identification:

When information is no longer needed, we delete or de-identify it in accordance with our data retention practices and applicable legal requirements. You may request deletion of your information as described in the "Your Rights and Choices" section below.

Backup Systems:

Information may persist in backup systems for additional periods as necessary for data protection and disaster recovery purposes.

Security Measures

We implement comprehensive security measures designed to protect personal information:

Technical Safeguards:

Encryption of data in transit and at rest
Secure access controls and authentication systems
Network security monitoring and intrusion detection
Regular security assessments and vulnerability testing
Secure development practices and code reviews

Administrative Safeguards:

Employee training on data protection and privacy
Access controls based on job responsibilities and need-to-know
Background checks for personnel with data access
Incident response and data breach procedures
Regular review and update of security policies

Physical Safeguards:

Secure data centers with controlled access
Environmental controls and monitoring
Secure disposal of hardware and media
Visitor access controls and monitoring

Limitations:

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

Your Rights and Choices

You have several rights and choices regarding your personal information:

SMS Opt-out:

Reply STOP to any SMS message to immediately opt out
Contact our support team to update SMS preferences
Your opt-out will be processed promptly, typically within one business day

Access and Correction:

Request access to your personal information in our systems
Request correction of inaccurate or incomplete information
Request a copy of your data in a portable format

Deletion:

Request deletion of your personal information, subject to legal and operational requirements
We will assess deletion requests on a case-by-case basis
Some information may be retained for legal compliance or legitimate business purposes

Communication Preferences:

Update your contact information and communication preferences
Choose how you receive service notifications and updates
Opt out of non-essential communications

Account Management:

Review and update your account information
Manage user access and permissions
Close your account and terminate services

How to Exercise Your Rights:

To exercise any of these rights, please contact us at support@thinkbigtechnology.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

International Data Transfers

Our services are provided within the United States, and your information is processed and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

Children's Privacy

Our services are intended for business users and are not directed to children under 13 years of age. We do not knowingly collect, use, or disclose personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

Post the revised Privacy Policy on our website
Update the "Last Updated" date at the top of this policy
Notify customers of material changes through email or other appropriate means
Provide advance notice when required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Think Big Technology LLC
Email: support@thinkbigtechnology.com
Address: New Jersey, USA

We are committed to addressing your privacy concerns and will respond to your inquiries promptly.

Effective Date

This Privacy Policy is effective as of the "Last Updated" date shown at the top of this document and applies to all information collected by Think Big Technology on or after that date.

Privacy Policy